Frequently Asked Questions (FAQs)
About this Auction
This auction features unique carpets and rugs, testimony to Obeetee’s rich cultural heritage. For almost a hundred years, OBEETEE has helped preserve the ancient form of carpet making, as well as empowering weavers in the remotest part of the country.
Q. How does the auction work?
A.
Premium rugs, made with the choicest material, are up for auction under OBEETEE’s Bid for Change auction.
Q. How do I register for the auction?
A.
Please visit www.obeetee.org and click on Register from the top navigation bar. Under Registration form follow the steps below:
Fill in the required information fields and click on Submit. You are now a member.
Once you are registered, make certain to check out the Member Home tab at the top of the page. This is where you will be able to keep track of all your online bids.
Q. How can I participate in the auction?
A.
To participate in the auction, please register with OBEETEE, here. Registering with OBEETEE is free, and takes two minutes!
Once you have selected your rug, you will be asked to enter your bid amount.
After that you will be redirected to a page that describes the usage of proceeds from this auction. That done, you will be navigated to the address page. Here you can submit your address and shipping details. In case they are the same, you can simply check the box ‘Same as Shipping’.
At this stage, you can review your order and place your final bid.
Once your request has been approved, you will be notified by email. You can also check your status at any time by clicking on the ‘My Bids’ section on the Welcome tab.
Q. How can I edit my contact details?
A.
1. Sign in to your account, and click on Home.
2. In the Welcome tab, click on ‘My Profile’.
3. After you edit your information, click ‘Save Changes’.
4. In the Welcome tab, click on Logout.
5. Click on the Member Login & Sign Up tab to login to your bidder account again. Your information is now updated.
Q. I cannot complete my registration to bid. What should I do?
A.
Check to see if you are using our supported browsers: PC: Internet Explorer 8; Firefox 3 Mac: Safari 4 (with Mac OSX 10.5 only); Firefox 3 (with Mac OSX 10.6 only) We support these browsers, so you should be able to complete your request if you are using one of them.
To check your browser type and version, click Help > About .
You can find the Help menu at the top of your browser window. Check to see if your browser's JavaScript is enabled. If you are using one of the supported browsers, and you're still having trouble with the request for approval, check the JavaScript settings.
In Internet Explorer 8, click Tools > Internet Options.
Then click the Security tab. About halfway down the Security tab display window, you will see the "Security level for this zone" section. Click Custom Level. Scroll down to the Scripting > Active Scripting section, click Enable, and click OK to save your changes. Click OK once more to close the Internet Options window. Then close and reopen the browser.
In Firefox 3, click Tools > Options.
Then click the content tab. Click the box labelled Enable JavaScript and click OK. Then close and reopen the browser.
In Safari 4, click Safari > Preferences.
Click the Security tab. In the Web Content section, make sure the Enable JavaScript box is checked. Then close and reopen the browser.
If you're using a supported browser with Javascript enabled and you're unable to complete your request for approval, please contact at customercare@obeetee.com and we'd be happy to help you.
Q. Where is my order?
A.
Delivery times vary for each item that we auction. Most of our items are shipped within 7-10 working days of paying for the auction item. We’ll email you as soon as your item has been processed and shipped. Although we don't guarantee a shipping date, most items arrive within 4 weeks. Please check your email for any notifications.
If you haven’t received your product after 21 business days, please contact Customer Support at customercare@obeetee.com .
Q. How much are shipping charges?
A.
Your entire bid amount, excluding shipping charges, will be contributed to a charity of your choice. Below are the shipping charges to different parts of the world. We calculate exchange rate as 1 USD = INR 75
Country Weight (Kg) Rate (INR/Kg) Rate (USD/Kg)
Germany 1 550 7.33
India 1 80 1.07
United Kingdom 1 550 7.33
United States 1 350 4.67
Others 1 350 4.67
Q. What are the payment options?
A.
On the basis of your location, you can either pay for your bid in Indian Rupees or US Dollars.
PAYMENTS IN INDIA
Bank Transfer/Net Banking:
You will make payments via direct bank to bank transfer / Net Banking using below details:
Bank account name
:   Obeetee Retail Pvt. Ltd.
Bank account number
:   912020011761893
Bank name
:   Axis Bank
Branch
:   Axis Bank Ltd. East Patel Nagar, New Delhi – 110008.
IFSC code
:   UTIB0001006
PAYMENTS IN US DOLLARS
Credit Cards:
We accept all International credit cards including Visa, Mastercard and American Express. The authorization is done via an online payment gateway.
Bank Transfer/Net Banking:
You will make payments via direct bank to bank transfer / Net Banking using below details:
Beneficiary Name
:   OBEETEE RETAIL PRIVATE LIMITED
Bank Name
:   AXIS BANK LTD.
Branch Address
:   MIRZAPUR BRANCH
    NO. 480, WARD NO. 8, BADLI KATRA (BELTAR),
    MIRZAPUR-231001 (U.P.) INDIA
Bank account number
:   911020034728124
I. E. C. Code No.
:   AABCO4730H
Swift No
:   AXISINBB506
Bank A. D. Code
:   6360435-2320007
Q. Can I bid on more than one rug?
A.
Yes, you are free to bid on multiple rugs that you may like to procure.
Q. Can I choose which rug to take , in case I win the bid on more than one rugs?
A.
In case, you win the bid on more than one rug or all the rugs that you bid on , you may still choose to buy fewer or one out of them . We would offer the other rugs to second highest bidder.



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For further information please contact : Email : customersupport@obeetee.com  Website : www.obeetee.com

Tel : +91 (11) 68140222, +91(5442) 252304/252610   Fax : +91(5442) 252413